Terms & Conditions

PAYMENT TERMS - ON ARRIVAL

We are pleased to accept payment by CASH, MASTERCARD, VISA, SWITCH, MAESTRO, DELTA, SOLO, CONNECT OR CHEQUE. All payments made by credit cards will incurr a 2.5% surcharge to cover processing costs. There is no charge for debit cards.

CANCELLATION SCHEME

We advise that you are covered by your own travel insurance. We are more than happy to recommend an insurance company called Holiday Plan. Their contact number is 0870 7744053

UTOPIA-SPA

If you wish to book any spa treatments, please contact the Spa directly as soon as possible to avoid disappointment. All treatments are subject to availability regardless of which offer you may have. To book, please contact the Spa on 01983 405 848 or email enquiries@utopia-spa.co.uk
To see a list of treatments, please visit www.utopia-spa.co.uk

CANCELLATION

Cancellations notified less than 48hours before arrival are subject to full charge. Cancellations more than 48 hours before arrival will be charged a 25% cancellation fee on the full cost of the holiday. This includes any pre-booked spa treatments. No discounts or refunds will be given for meals not taken or early departure.
Special offer bookings are non cancellable and non transferable.
 

ARRIVAL

Your accommodation is available from 2pm on day of arrival until 11am on day of departure. 
Guests are welcome to arrive before 2pm and make use of the hotel facilities. Guests are also welcome to make use of hotel facilities on departure day, however bedrooms must be vacated by 11am.


Should you have any further questions about the above details then please do not hesitate to contact Central Reservations on 01983 869000.
Britains's Finest Spas