Booking Terms & Conditions for Reservations at Melville Hall Hotel & Utopia Spa
Bookings made on our tariff rates
A deposit of payment for the first night of your stay is required to secure your booking.
For bookings of 4 days or more, 25% of the accommodation cost is required to secure your booking.
Deposits are non-refundable, we therefore advise that guests are covered by their own holiday insurance.
Payment for ferry crossings booked by the hotel must be made at the time of booking.
There is no charge for booking with credit/debit cards.
The remaining booking value is due in full on arrival
Payments may be made by debit or credit card - phone reservations on 01983 400 500
All Rooms at Melville Hall Hotel are non smoking.
Cancellations of bookings made on our tariff rates
Cancellations notified more than 7 days before arrival will lose the deposit.
Cancellations less than 7 days before arrival will be liable for the full cost of the holiday.
This includes any pre-booked spa treatments at Melville Hall Hotel & Utopia Spa
No discounts or refunds will be given for meals not taken or early departure.
Bookings made on our late breaks or special offers rates
Full payment is required at time of booking.
Payments may be made by debit or credit card - phone reservations on 01983 400 500.
PThere is no charge for debit cards.
These bookings are taken on a non-cancellable and non-transferable basis.
In the event of cancellation, no refund will be given, we therefore advise guests to take out their own holiday insurance.
Your accommodation is available from 2pm on day of arrival until 11am on day of departure.
Guests may arrive before 2pm but their rooms may not be ready.
Please advise us if you intend to check in after 10pm on your day of arrival
Any outstanding monies are due to be paid in full on arrival.
No discounts or refunds will be given for meals not taken or for early departure.
If you wish to book any spa treatments, please contact the Spa directly as soon as possible to avoid disappointment.
All treatments are subject to availability regardless of which offer or break you may have.
To see a list of treatments, please visit www.utopia-spa.co.uk
Should you have any further questions about the above details then please do not hesitate to contact Reservations on 01983 400 500.