Melville Hall Hotel & Utopia Spa

"an island escape just for adults"

Reservations 01983 623 897

Booking Terms & Conditions for Reservations at Melville Hall Hotel & Utopia Spa

Bookings made on our tariff rates

A deposit of payment for the first night of your stay is required to secure your booking.

For bookings of 4 days or more, 25% of the accommodation cost is required to secure your booking. 

Deposits are non-refundable, we therefore advise that guests are covered by their own holiday insurance.  

Payment for ferry crossings booked by the hotel must be made at the time of booking.

Please be aware that there is a 2.5% charge for all credit card transactions towards processing costs. There is no charge for debit cards.

The remaining booking value is due in full on arrival

Payments may be made by debit or credit card - phone reservations on 01983 623 897 or by cheque made payable to Melville Hall Hotel. 

All Rooms at Melville Hall Hotel are non smoking.

Cancellations of bookings made on our tariff rates

Cancellations notified more than 7 days before arrival will lose the deposit.

Cancellations less than 7 days before arrival will be liable for the full cost of the holiday.

This includes any pre-booked spa treatments at Melville Hall Hotel & Utopia Spa

No discounts or refunds will be given for meals not taken or early departure.

Bookings made on our late breaks or special offers rates

Full payment is required at time of booking.

Payments may be made by debit or credit card - phone reservations on 01983 623 897 or by cheque made payable to Melville Hall Hotel.

Please be aware that there is a 2.5% charge for all credit card transactions to to cover the processing costs. There is no charge for debit cards.

These bookings are taken on a non-cancellable and non-transferable basis.

In the event of cancellation, no refund will be given, we therefore advise guests to take out their own holiday insurance.

Arrival

Your accommodation is available from 2pm on day of arrival until 11am on day of departure.

Guests may arrive before 2pm but their rooms may not be ready.

Please be advised we do not offer a late check in service, all guests must arrive by 10pm on day of arrival

Any outstanding monies are due to be paid in full on arrival.

No discounts or refunds will be given for meals not taken or for early departure.

Utopia Spa

If you wish to book any spa treatments, please contact the Spa directly as soon as possible to avoid disappointment.

All treatments are subject to availability regardless of which offer or break you may have.

To book, please contact the Spa on 01983 405 848 or email This email address is being protected from spambots. You need JavaScript enabled to view it.

To see a list of treatments, please visit www.utopia-spa.co.uk

Should you have any further questions about the above details then please do not hesitate to contact Central Reservations on 01983 623 897.

 

 

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 Melville Hall Hotel & Utopia Spa

Melville Street, Sandown

Isle of Wight PO36 9DH

Tel: 01983 400500 | Fax: 01983 407093
 VAT No: 411 832 777

 

Please note that calls may be recorded for

quality and traiing purposes

 

3st Hotel

 

Garden Isle Hotels, Isle of Wight

                

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